2013 Flying Summary

2013 Flying Summary

It’s for the year-end travel summary. This year saw a big jump in travel for me. I flew more more miles in 2013 than any year since 2005, the last time I actually worked for an airline. That’s definitely a surprise since my daughter was born in the middle of …

A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?

A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?

Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s A321. It’s the specially-outfitted aircraft that will fly exclusively between New York/JFK and both LA and San Francisco. While it’s nice on the inside, I’m far from convinced …

A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise

A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise

Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting to hear the rest of my conversation with Scott Wilson, VP eCommerce and Merchandising, so let’s get right into it. (See Part 1, Part

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