April 2011
-
Cranky on the Web (April 25 – 29)
Getting bumped gets more lucrative – CNN Out of the Office If you get bumped against your will, compensation is rising, but…
-
Topic of the Week: Southwest/AirTran Merger is Approved
The Department of Justice approved the Southwest/AirTran merger without any changes this week. The DOJ said it had no concerns about an…
-
Why Don’t People Hate Alaska Airlines?
On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People…
-
A Look at the New DOT Rules That Foreign Airlines Hate
Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying…
-
US Airways and American Sue Reservation Systems on Monopoly Claims
I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on…
-
Cranky on the Web (April 18 – 22)
Little planes get big seats – CNN Out of the Office This week, I take a look at why US Airways is…
-
Topic of the Week: Airline Earnings (or Lack Thereof)
Airline earnings have started to roll in with American and United posting losses, Southwest and JetBlue barely squeaking out profits, and Alaska…
-
You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You…
-
First Class on the Emirates A380, Featuring a Shower at 37,000 feet (Trip Report)
You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love…
-
Frontier Reduces Change Fees, Allows Name Changes, and Generally Gets Customer-Friendly
Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it…
-
Airlines Should Refund Bag Fees If Your Bags Don’t Arrive With You
Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get…
-
Cranky on the Web (April 11-15)
In-flight entertainment following the times – CNN Out of the Office I remain convinced that one of these days, inflight entertainment will…