Getting bumped gets more lucrative – CNN Out of the Office
If you get bumped against your will, compensation is rising, but that could also mean higher fares.
In the Trenches: Building Our Own Tech Tools – Intuit Small Business Blog
Sometimes, you just have to start building your own …
The Department of Justice approved the Southwest/AirTran merger without any changes this week. The DOJ said it had no concerns about an anti-competitive impact from the merger. Do you agree? Are you surprised that it sailed through?…
On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People love Alaska, and it’s no accident. Let me explain.
Think about everything going against the airline. First of all, it’s an airline. Hating every move an airline makes …
Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying experience better. On many of these, it seems downright silly that the government is involved, but there are are a few kernels of good in there surrounded by …
I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on the latest development. First, American decided to sue Travelport, but the big news is that now other airlines have decided to jump in. US Airways is suing …
Little planes get big seats – CNN Out of the Office
This week, I take a look at why US Airways is putting First Class on regional jets. These airplanes are not so “regional” anymore.
Airlines Online: A Changing Landscape – The Kojo Nnamdi Show
I was on for an …
Airline earnings have started to roll in with American and United posting losses, Southwest and JetBlue barely squeaking out profits, and Alaska posting rock star record earnings. (What the heck is in the water up there?) Thoughts so far?…
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a package on FedEx. And that’s only a part of what the airline is doing to …
You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love trip reports while others hate them, so I’m going to designate Wednesday as “trip report day.” If I have a trip, I’ll post the report on Wednesdays. But …
Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it seem like Frontier has decided that its niche is going to be actually taking care of customers. If it can use that as a differentiator, more power …
Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get involved. This time, it’s the refunding of bag fees when bag aren’t delivered. Guess what? I agree with the idea.
First I’d like to say that I …
In-flight entertainment following the times – CNN Out of the Office
I remain convinced that one of these days, inflight entertainment will simply be internet and power. The airlines could just provide content if they so chose.
In the Trenches: Making a Pricing Change the Right Way – Intuit Small …