JetBlue Shuffles its West Coast Routes While Virgin America’s Fortunes Improve

JetBlue Shuffles its West Coast Routes While Virgin America’s Fortunes Improve

I have no doubt that this is merely coincidence, but it is certainly funny that at the exact same time Virgin America announced a substantial improvement in finances, JetBlue announced it’s stepping up its focus on San Francisco. Funny indeed.

Let’s start with Virgin America. … Read the post

My First Wifi Flight

My First Wifi Flight

I didn’t expect my first wifi flight to be on a 1950s era Grumman Albatross, but sure enough, here I am. Here at NBTA, Row 44 (the guys doing wifi for Southwest and Alaska) took me up for a flight thanks to the Southwest guys. What a beautiful evening here … Read the post

An Onboard Wifi Update

An Onboard Wifi Update

I’m at the National Business Travel Association (NBTA) conference this week, and I spent awhile chatting with the folks at AirCell (provider of wifi fun) yesterday. That made me think it was a good time for a wifi update, especially since there has been so much news lately.

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“Southwest Sucks” Highlights the Complexity Involved in Airline Customer Service

“Southwest Sucks” Highlights the Complexity Involved in Airline Customer Service

I received an email from a reader who had a really poor experience flying Southwest. He wrote “Southwest Sucks” on his boarding pass, and he wasn’t allowed to fly. Sounds ridiculous, right? Well yeah, but it’s not that simple. I’m sure that’s how most media outlets would pick up on … Read the post

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