Categories
Recent Articles
-
Southwest Looks at Revamping Rapid Rewards, Adding Same Day Standby Rules
–
Southwest has been circulating a survey to a bunch of fliers to try to explore all sorts of ways to make changes to their offerings. Fortunately, a thoughtful reader took screenshots of every single page…
-
How You Can Get Airlines to Stop Raising Bag Fees
–
I feel like I’ve approached this topic before, but in light of the airlines raising bag fees once again to $25 for the first bag and $35 for the second, I thought it was worth…
-
Let’s Celebrate Marlon Green, Ruth Carol Taylor, and Other Pioneering Black People in Commercial Aviation
–
It’s Martin Luther King Jr Day, so I thought it might be a good time to honor some of the pioneering figures in American commercial aviation. Though Jackie Robinson’s baseball debut in the major leagues…
-
My Code of Ethics is Live
–
Thank you to everyone for your feedback on my proposed code of ethics last week. I was up in the mountains this weekend and it gave me plenty of time to review everything and get…
-
Cranky on the Web (January 11-15)
–
US Airways Pilots Infighting Grows Worse by the Day – BNET It appears the US East pilots are tired of fighting the west pilots. Now they’re turning on each other. Unreal. Airline Capacity Cuts Slow…
-
Cranky Concierge Client Gets Stuck in Ecuador
–
Many of you guys asked for a story where Cranky Concierge couldn’t help someone escape a delay or cancellation. I’ve got a perfect example for you that just happened. Even though we weren’t able to…
-
How The Feds Keep Dangerously Sick Passengers Off Planes
–
You might have heard about the guy with tuberculosis who was allowed to board a US Airways flight over the weekend despite being on a “Do Not Board” list. It’s yet another failure for our…
-
Who the F*&@ is XAIR?
–
You guys know I have an unhealthy obsession with featuring startup airlines that have little chance of actually starting up, right? Well, this one was too good to ignore. Ladies and gentlemen, I present to…
-
JFK to Close a Runway for Four Months, Prepare to Cry
–
I highly doubt you needed another reason to avoid congested New York/JFK Airport, but here’s one for you just in case. Starting in March, JFK is shutting a runway down to be re-done. It’ll reopen…
