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Topic of the Week: Some New Safety Videos
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We have a couple of new safety videos that were released this week. In my mind, the ultimate question here is… will people pay attention? First up is Air New Zealand’s pure commercial Hobbit video:…
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Virgin Australia Goes on a Buying Spree, Singapore Joins the Fun
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We’ve all been preoccupied here in the US with the weather, but meanwhile big things have been happening down in Australia. In fact, I’d call it huge news from Virgin Australia this week when it…
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Why Airlines are Canceling So Many Flights for Hurricane Sandy
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If you’ve been trying to get to, from, or through the northeast US this week, you know that a lot of flights have been canceled. That’s really an understatement. Thousands of flights have been canceled…
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Am I Negatively Biased Against American? (Ask Cranky)
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I’m guessing you’ve read a lot about Hurricane Sandy this morning, so I won’t bore you with the same. (Summary: lots of cancellations, be patient.) Instead, I thought I’d talk about a short and simple…
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Cranky on the Web (October 22 – 26)
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In the Trenches: Finally, a Full-Time Employee – Intuit Small Business Blog After a very long time, I finally was able to hire a full time employee.
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Topic of the Week: Why is American Going to Seoul?
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American announced a bunch of new routes this week, but one caught my eye. The airline, which flies only to Beijing, Shanghai, and Tokyo in Asia, will now start a flight from Dallas/Ft Worth to…
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Singapore Ditches the A340-500, An Airplane That Was Destined for Mediocrity at Best
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Singapore Airlines has announced a big order for a slew of new aircraft from Airbus including more A380s and some new A350s. But buried in the release is the news that Airbus will take back…
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The Next North American Battleground… Small Canadian Cities
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North America is a big place. When you think about where the next big airline battle is likely to be, you probably aren’t going to guess it’s in small town Canada. You’d be wrong. The…
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Airlines Should Not Bend the Rules for Those With Family Emergencies
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One of the more contentious customer service issues in the airline industry has long been around how airlines deal with people who have family emergencies. This comes in a lot of different forms. Some people…
