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The Awesome But Little-Known oneworld Global Support Centers
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Earlier this week, I did a quick roundtrip on American to London to try out the airline’s new Business Class on it’s 777-300ERs. I’ll have that write-up once I finish my Korean Air series, but…
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72 Hours With Korean Air: Headquarters, Duty Free, Catering, and a Medical Center (Trip Report)
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My first night of sleep in Korea was short after my A380 flight over. But after flying around the country on the second day, I slept like a baby… at least until 4 in the…
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LAX Opens the New Bradley Terminal Concourse for a Sneak Preview
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LAX opened the doors of the new concourse at the Tom Bradley International Terminal last week for a media sneak preview. The new building has been delayed and won’t actually open for weeks (or maybe…
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Cranky on the Web (June 17 – 21)
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In the Trenches: The Good and Bad Sides of CRM Integration – Intuit Small Business Blog I think we’ve found our CRM solution, but I’m still hesitating a little.
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Topic of the Week: Should American Have to Give Up Slots in Washington?
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American and US Airways leaders were on Capitol Hill this week talking about the virtues of the merger. One area where there has been speculation that the airlines might have to make concessions is at…
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United Copies and Pastes Delta’s New Elite Revenue Hurdle
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You guys love your elite status with United, don’t you? When the airline started sending emails about new spending requirements to earn elite status every year, I started to get emails from a lot of…
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Delta Isn’t Actually Closing Its Memphis Hub Completely
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In the last couple of weeks, the news has come out that Delta is closing its Memphis hub. But that’s not really what’s happening. What’s actually occurring is Delta is cutting more service — from…
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72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
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After an excellent flight in, I crashed pretty hard in my room at the Hyatt Regency Incheon. But of course, my body wasn’t interested in cooperating, so shortly after 3am, I was awake and ready…
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Cranky on the Web (June 10 – 14)
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Last week I didn’t write for any other publications because of my Korea trip. But I’m back as usual this week. This Is Where Your In-Flight Meals Grow: A Photo Tour of Korean Air’s Farm…
