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The 2015 Airline Quality Rating is Out, and It’s Angrier and Dumber Than Ever
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The annual Airline Quality Rating (aka DOT Data for Dummies) is out, and once again, it proves itself to be nearly useless. This time, however, it’s also angry. I’ve written about how I hate surveys…
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Time Based Separation Goes Live At Heathrow, Should Significantly Cut Delays
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If you haven’t heard of time based separation, you’re going to like this. NATS, the UK’s air traffic control service, worked with Lockheed Martin to develop this program which should dramatically improve on time performance…
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Cranky on the Web: Testing a New Business Practice
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In the Trenches: Testing a New Business Practice – Small Business Center We done flight monitoring the same way ever since we started, but now we’re going to test something new to see how it…
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Topic of the Week: The FAA Steps Up Oversight at United
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The headline in the Wall Street Journal says “FAA Calls Out ‘Systemic’ Hazard at United.” (You can Google the title to get to the article if you aren’t a subscriber.) The FAA has raised some…
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How Virgin America Will Fly A320s to Hawai’i When Nobody Else Has Even Tried
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We’ve heard rumors about it for years, and now it’s finally going to happen. Virgin America will start flying from San Francisco to Honolulu on November 2 and from San Francisco to Kahului (Maui) on…
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The Fight Over Toronto’s Billy Bishop City Airport Escalates With Air Canada Taking a Stand
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If you’re looking for an entertaining airport fight, then you might want to look north toward Canada. Toronto’s Billy Bishop Airport lies right near downtown on a small island in Lake Ontario. This airport has…
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If There’s Going to Be Another US Airline Strike, It’ll Probably Be at Allegiant
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There’s been a lot of talk about how consolidation will mean the end of the airline strike in the US. After all, these airlines are now so big that a strike at any one of…
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Cranky on the Web – Eliminating Turbulence, Planning a Company Retreat
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Altitude Adjustment – APEX Experience Magazine This was really fun to research. I looked into the different technologies being used to help eliminate turbulence. Pretty fascinating stuff, actually. In the Trenches: Planning a Company Retreat…
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Topic of the Week: American Eliminates Customer Relations Phone Number
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Sounds like American has decided to eliminate its customer relations phone number. Note, this isn’t reservations. This is just for customer relations, which deals with problems. The website now shows you can use snail mail…
