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How American Rebanked Its Chicago and Dallas Operations and Why It’s a Good Thing
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You may remember that late in 2013, the new management team at American decided the time had come to rebank its big connecting hubs in Chicago, Dallas, and Miami. Miami went first and things went…
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Cranky on the Web: Airline Satisfaction Rises (But Still Low), Dreading Flying, Drawing the Line With Unhappy Clients
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Airline customer satisfaction up, but industry ranks low – USA Today The AQR may say airlines are slipping, but USA Today wrote about the ACSI which says things are improving. I, of course, don’t like…
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Topic of the Week: American’s CEO Gets Paid Only in Stock
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American CEO Doug Parker said yesterday he was giving up his annual salary and bonus and instead just going to take his pay in stock. That way when the stock does well, he does well.…
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US Carriers Continue to Hammer on Middle East Subsidies While Europe Fractures
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I’m sure you’ve all just been dying to get an update on the US-Middle East airline fight, right? There’s little to discuss of substance, but if you’re looking for fireworks, nothing beats what’s happening across…
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Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky
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Movie premieres happen all the time in LA. What makes them stand out from the crowd? Not much, except for the stars that show up to support each film. But there’s a new movie out…
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United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One
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Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard product experience, and last week it made another good change. What’s really shocking…
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Cranky on the Web: Cross-training Employees
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In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently is because it would allow us to better manage the highs and lows…
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Topic of the Week: Your Favorite Special Livery
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It’s been a busy week for special liveries. Southwest rolled out is Missouri-themed aircraft this week and Lufthansa put its stunning 747-8 in a retro livery into service. Most awesome of all, however, was the…
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I Don’t Know if Southwest’s New Seat is a Good Thing Or Not
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Southwest had what it called an “especially amazing” announcement this week. The big news? The airline is introducing a new seat on its aircraft. Now the question is… is this going to be good? I…
