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Delta’s Brand Reaps the Benefits of the A220s Customer-Friendly Experience
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Often when an airline rolls out a new aircraft type, it’s done with great fanfare. It’s not every day that a new airplane gets inducted into the fleet, after all. Delta put its A220 (TAFKACS:…
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Location and First Sponsors Announced for Cranky Dorkfest DFW
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We are just over two weeks away from Cranky Dorkfest DFW, and the details are shaping up nicely. We now have our location and, in a first for a Dorkfest, sponsors. I asked you to…
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3 Links I Love: The Lion Air Crash, An A220 Mini-Series, WOW’s Plan
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This week’s featured link: Behind the Lion Air Crash, a Trail of Decisions Kept Pilots in the Dark – The New York TimesThis accident has fascinated me since it happened, and the picture is becoming more clear. While…
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United’s Clever Move to Be Competitive While Obeying Scope with the CRJ550
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United put out a press release yesterday touting a big increase in the number of premium seats onboard its aircraft. Some of this (like adding a row to the A319/A320 fleet) is all about being…
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Flying to Dallas to Honor Herb (Trip Report)
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I already wrote up my impressions of Southwest founder Herb Kelleher’s “Celebration of Life,” but I still haven’t written up my flights out to Dallas and back home. While the flight out was fine, the…
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Norwegian Gets Religion On the Eve Of Releasing 2018 Earnings, Tries to Right the Ship Before Its Too Late
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I’ve written about Norwegian’s aggressive over-expansion many times. The theme each time has been that it is simply not building something sustainable. Through a complicated business structure, the airline has done its best to obscure…
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3 Links I Love: Southwest Pays the FAA, Air Tahiti Nui CEO Interview, United Goes Free
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Southwest paid for FAA inspector during shutdown – MarketWatchShrewd move by Southwest or inappropriate preferential treatment that casts shame over the government? HIGH FLYER INTERVIEW: THE AIR TAHITI NUI TRANSFORMATION ACCORDING TO ITS CHIEFS –…
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Decent January On-Time Performance for the Big Five Marred by High Cancellation Rate
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As the Midwest continues to be crushed by the polar vortex, I found myself wondering just how operations have run this year. There have been several bad weather events that have snarled operations, so I…
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Southwest Leaves Mexico City, Shows the Limitations of Its US-Focused Strategy
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Below, you’ll find a map of Southwest’s destinations outside the continental US. One of these dots is a different type of destination than the rest. Which one is it? If you said Mexico City, you’re…
