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Recent Articles
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US Airways and Delta Offer to Sell Slots in Washington/New York Swap
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The great US Airways/Delta slot swap is back in the news, and the airlines are now willing to offer some concessions to the DOT to get the deal approved. These aren’t nearly what the DOT…
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A Closer Look at January Flight Delays, Lost Bags, and Complaints
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Considering how much discussion we’ve had here on the blog about delays lately, I thought it might be a good time to dig in and review the latest Air Travel Consumer Report. This one covers…
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Excellent British Airways Strike Communication, Air France Fails to Impress
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Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin crews, and most importantly, bad for passengers. The good news, however, is that…
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Cranky on the Web (March 15-19)
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San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX. Hilarity ensues. Real Estate Developer Rick Caruso Eyes Expansion Into Airports – BNET…
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The State of Denver International (Trip Report)
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When Denver International Airport asked me if I wanted to participate on a panel at the State of DIA annual luncheon, I thought it would be a lot of fun. Turns out, I was right,…
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Virgin America’s Long Ground Delay Was Handled Well, Despite What You May Read
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Another day, another long delay. The good news is that this one was actually handled well, despite what you might be hearing elsewhere.. Let’s talk about Virgin America flight 404 and its 16 hour odyssey…
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Sun Country to Fly 737s to London
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Holy head scratcher, Batman. Minneapolis-based Sun Country has decided to go intercontinental this summer with a flight from Minneapolis to London. There are so many odd things about this announcement that I’m just trying to…
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Continental Ditches Free Food For Flights Under 6 Hours
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Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes. The most visible one to coach passengers is likely to…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
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Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the comprehensive service that Gary Leff provides on that front, we can certainly help…
