Baggage
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Cranky on the Web (November 21 – 25)
Taking First-Class Coddling Above and Beyond – The New York Times I was quoted in a front page article talking about First…
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Cranky on the Web (October 31 – November 4)
I’m happy to announce that I will now be contributing to the new Conde Nast Traveler site on a weekly basis. Go…
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Cranky on the Web (August 15 – 19)
If you’ll be near LAX TODAY, come on by to celebrate 5 Cranky years. Join me and Johnny Jet at In ‘n…
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Cranky on the Web (June 6 – 10)
Bin space and the airline boarding debacle – CNN Out of the Office This week, it’s time to take a look at…
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A Look at the New DOT Rules That Foreign Airlines Hate
Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying…
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You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You…
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Airlines Should Refund Bag Fees If Your Bags Don’t Arrive With You
Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get…
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What Happens After You Check Your Bag
Yesterday, I attended the official launch of a new inline baggage screening system in Delta’s Terminal 5 at LAX. After taking the…
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Cranky on the Web (January 3-7)
Expedia Drops American Airlines — Right After Orbitz Battle – BNET Headwinds Expedia has now joined the fight against American, which seems…
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Introducing BNET Headwinds – Cranky on the Web (July 26-30)
It’s been a quiet week on BNET this week, and that’s because they were busy launching a completely revamped site. So they…
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UPS Luggage Box Tries to Compete with Airline Checked Bags (Not Quite There Yet)
Everyone loves to complain about luggage fees, but other than flying Southwest or JetBlue, there hasn’t really been a way to avoid…
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Southwest Planes Get “Bags Fly Free” Tattoo To Prove the Airline is Serious
When it comes to bag fees, Southwest is always fighting an uphill battle. Yes, customers love the fact that they don’t charge…