Airlines
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A United Correction and a Reminder for This Saturday’s Event
It’s a rare Wednesday post for me today, but I had two things to mention. First, please remember that this Saturday is…
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United’s Operation Improves While American’s Falls Off a Cliff
Just over a month ago, I profiled United’s poor operational performance and how it wasn’t getting better. My, how times have changed.…
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Alaska to Hawai’i (Trip Report)
I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s…
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Cranky on the Web (September 17 – 21)
United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted…
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Topic of the Week: Would You Fly American?
It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots…
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened.…