Airlines
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The View is Getting Better at JFK’s T4 – Behind the Scenes of Delta’s Expansion (Guest Post)
Anyone flown through Terminal 3 at JFK on Delta lately? Fortunately, that miserable experience is soon coming to an end with the…
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Can Wifi Really Be a Differentiator for JetBlue?
When JetBlue first launched, it used inflight entertainment as one of the greatest initial product differentiators of all time, and now it’s…
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And Now For a Really Stupid Lawsuit
I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man…
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Cranky on the Web (March 18 – 22)
No More Lost Bags? US Airways Now Lets You Track Luggage in Real Time – Conde Nast Daily Traveler US Airways has…
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Topic of the Week: JetBlue Goes Premium
In annoyingly terse brief this week, JetBlue announced that it would introduce a “premium transcon product.” I call it annoying because they…
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Southwest’s Ironic and Appropriate New Ad Campaign
Has everyone seen Southwest’s latest ad campaign? I’ll guess not since the new 60 second spot debuted in the unwatched first round…
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Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)
I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day…
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Cranky on the Web (March 11 – 15)
In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog We’ve neglected an important part of the business, and that…
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A Vision of How Some Airlines Want to Sell You Tickets
It’s Distribution Week here on The Cranky Flier. Yesterday I wrote a brief history of how airlines sell tickets. Today it’s time…
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A Brief History of How Airlines Sell Tickets
Welcome to “Distribution Week” here on The Cranky Flier. Today I’m looking at a brief history of how airlines sell their tickets,…
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Cranky on the Web (March 4 – 8)
Delta to add destinations, increase flights at LAX – Long Beach Press-Telegram I was asked for my thoughts on Delta’s latest LA…
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Topic of the Week: Pay Per Use Lounges
JetBlue announced that Airspace will open a pay-per-use lounge in Terminal 5 at JFK in May. The private lounge will have plenty…