Airlines
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…
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Miami’s Unlikely Cost Drop is Good News But Won’t Help Lower Fares
There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly…
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Topic of the Week: Miami as a Gateway to Africa
We all know Miami is a great gateway for Latin America, but what about Africa? Scott Kirby, soon to be president at…
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Virgin America Actually Posts a Real Profit
Virgin America just released second quarter earnings, and guess what? The airline actually HAD earnings. Virgin America made a net profit of…
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JetBlue Rolls Out Its Next Generation Cabin
This week is the Global Business Travel Association’s (GBTA) big annual convention. Every year, the big corporate travel buyers and travel management…
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Spirit’s Move to Phoenix Sky Harbor Shows Competition is Alive and Well
I hope you enjoyed the guest posts last week. Our baby is happy and healthy, so it’s time for me to get…
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Topic of the Week: Delta Shuttles Goes to the West Coast
Delta announced yesterday that it will begin flying an hourly shuttle between LA and San Francisco, similar to what it has in…
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West Coast Flying: Delta’s 87-Year Heritage in Los Angeles (Guest Post)
Now that my daughter has arrived, I’m taking this week off. I’m happy to start the guest post parade with a visit…
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Next Level of American/US Airways Management Team is Much More Balanced
Over the last week or so, we’ve seen announcements from just about everyone in the new American/US Airways leadership team talking about…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…