Brett
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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See You at the 3rd Annual Crankyspotting Dorkfest Tomorrow
The day has finally arrived. It’s time to do a little spotting at LAX for the third annual Dorkfest. I’ve heard from…
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Trying the New West Coast Delta Shuttle (Trip Report)
Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
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I’ve Argued for Unbundling, And Now I’ll Argue for Re-Bundling
Last week, I put together a post showing the merits of an unbundled fare structure. In my mind, unbundling was actually just…
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Cranky on the Web (September 16 – 20)
In the Trenches: A Big-Company Structure for a Small Business – Intuit Small Business Blog Cranky Concierge isn’t a big business, but…
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Topic of the Week: Does Aer Lingus Need Flat Beds?
Apparently Aer Lingus has decided to introduce flat beds in business class by 2015. I think of Aer Lingus as a hybrid…
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Fun with Economics: Why Unbundling is a Good Thing
You can probably look back and find plenty of posts that I’ve written about how unbundling in the airline industry is a…
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The Next Thing in Inflight Entertainment? The Second Screen
For a few years, people have predicted the demise of traditional inflight entertainment (IFE) systems as wifi became more widely available on…
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Comparing American’s A319 That Goes Into Service Today to the MD-80 It Replaces (Guest Post)
Today American begins flying its A319s between Dallas/Ft Worth and Charlotte, Cleveland, Memphis, and Wichita. Many more markets are coming soon as…
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Cranky on the Web (September 9 – 13)
Three New 787 Routes—And Why You Should Care – Conde Nast Daily Traveler After a rough start, the 787 is now being…