Brett
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It’s Time for 2013 Small Community Air Service Development Week
One of my favorite pastimes is reviewing the annual Small Community Air Service Development (SCASD) grants handed out by the government. I’ve…
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Cranky on the Web (September 30 – October 4)
In the Trenches: Taking the Blame – Intuit Small Business Blog When things go wrong in our business, it’s often not our…
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Topic of the Week: Delta Sharpens Its Attack on Alaska
I’ve mentioned before how Delta looked like it was fighting with Alaska as both airlines added flights in each other’s hubs. But…
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Frontier is Finally Sold … If the Unions Say OK
It was one of the worst-kept secrets in the airline industry, but what had been known for months is now finally public.…
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JetBlue’s New Mint Premium Cabin Starts Flying Next June
We already know that JetBlue will be rolling out a new premium cabin on flights between JFK and both LA and San…
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Thanks for Making the 3rd Annual Dorkfest a Success
Saturday was the third annual Crankyspotting Dorkfest, and I had a fantastic time. Judging from the tweets, emails, and Facebook posts I’ve…
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Cranky on the Web (September 23 – 27)
In the Trenches: Managing My Email – Intuit Small Business Blog I love email, and it’s my primary form of communication, but…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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See You at the 3rd Annual Crankyspotting Dorkfest Tomorrow
The day has finally arrived. It’s time to do a little spotting at LAX for the third annual Dorkfest. I’ve heard from…
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Trying the New West Coast Delta Shuttle (Trip Report)
Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…