Brett
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Topic of the Week: WestJet Goes Widebody
First those crazy Canucks decided to get turboprops. Now it’s time for WestJet to get widebodies. Next year you’ll see them flying…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming…
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72 Hours with Hawaiian: A Unique Headquarters Setup, Flying Hawaiian’s Very First Airplane
I left off in Part 1 yesterday as I stepped off the airplane into the warm Honolulu sunshine. After a brief ride,…
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85…
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Cranky on the Web (June 30 – July 4)
Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for…
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This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
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Should United Close Its Hub at Washington’s Dulles Airport?
Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its…
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Cranky on the Web (June 22 – 27)
American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy…
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Topic of the Week: Your Favorite Quirky Onboard Amenity
I spent three days with Hawaiian Airlines this week talking to execs and flying around (posts will follow, of course), but there…
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Long Beach’s Anti-Airport Crowd Chooses Misguided Scare Tactics Against JetBlue Flying Internationally
It’s been a few years since we’ve had a contentious airport battle here in my hometown of Long Beach, and I’m sure…
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Planes Break, But This Should Have Been Handled Better (Trip Report)
Last week, I wrote about the first 3 of my 4 flights to get to and from Dallas for American’s Annual Leadership…