Brett
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American is Upgrading Its 767s, but Only the Front Half
Before the US Airways merger, American had said it would eventually refit some of its 767 fleet with flat beds in Business…
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United’s Economy Plus Policy When You Change Your Flight is Entirely Unfair
If you buy an upgrade into an extra legroom seat, you probably expect that fee to be non-refundable if you decide not…
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Cranky on the Web (March 3 – 7)
Volaris interested in joint marketing program at Ontario Airport – Inland Valley Daily Bulletin Volaris is interested in its using Ontario’s joint…
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Topic of the Week: Delta’s New Award Chart is Out
It looks like all the negative press surrounding Delta’s decision to only release the earning and not burning half of its new…
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Frontier’s Expansion in St Louis is All About Lowering Costs
Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what…
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American Makes Choice Fares What They Should Have Been When They Launched
When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase…
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Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one.…
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Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that…
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Savannah for $49.72 Roundtrip (Trip Report)
I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you…
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Touring Boeing’s 737 Factory in Renton
After SilkAir’s delivery ceremony for the airline’s first new 737-800 and the dinner at the Museum of Flight that evening, you’d think…
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New Pilot Shortage Strategy: Rip Half the Seats Off the Airplane
Pop quiz. What is wrong with this seat map that recently popped up on Great Lakes Airlines’ website? If you said it…