Brett
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Cranky on the Web – Fixing LAX, Finding Healthcare
Fixing the Problems at LAX – PBS Studio SoCal I sat down for a half hour discussion about some of the issues…
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Welcome to the New Email Subscription System
I mentioned this a couple weeks ago, but today The Cranky Flier is officially switching over to the new Postmatic email subscription…
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when…
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Cranky on the Web (December 1 – 5 ) – Hidden City Ticketing, First Class, More
This secret trick could save you money on airfare — but beware – Digital Trends I was asked to comment about hidden…
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Topic of the Week: How Do You Feel About Strikes?
Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of…
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Across the Aisle From David Neeleman on Why Azul’s New Service to the US is Going to Work (Part 1)
Way back in 2010, I spoke with JetBlue and Azul founder David Neeleman (Part 1, Part 2, Part 3). As he does…
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Profit Sharing: Why American Doesn’t Like It, Why It Should Have Done It Anyway, and Why It Can’t Do It Now
I really thought this was going to die down eventually, but it hasn’t. The topic of profit-sharing at the new American (or…
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More US – Mexico Flights May Be Coming Soon Thanks to Loosening of the Rules
Maybe “soon” isn’t the right word. Nevertheless, beginning in January 2016 (a mere 13 months away) some of the silly regulations governing…
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Cranky on the Web (November 24 – 28) – Best Airports in the US, More
The Best and Worst Airports in America: Readers’ Choice Awards 2014 – Conde Nast Traveler I was only responsible for writing up…
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The True Meaning of Thanksgiving 2014
Ah, Thanksgiving. It’s my favorite holiday of the year. This time, a quick road trip brought me to Phoenix, so no airplanes…