Brett
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Cranky on the Web: Eastern’s Comeback
Eastern Air Lines Stages a Comeback – Conde Nast Traveler I’m not sure why Conde Nast decided to run an article about…
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3 Links I Love: Impact of Middle East Airlines, Pan Am, Southwest Exodus
Today’s featured link: New Data Show Steep Decline in International Bookings in Orlando, San Francisco, and Chicago after Gulf Carriers Launch New…
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Alaska Updates Its Brand, And It Looks Really Good
In general, doing anything in the airline industry involves a high level of difficulty and complexity. But doing a brand refresh that…
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Big Improvements in Subscriptions and Comments
Yes, it’s a rare Wednesday post, but we’re not talking airlines today. Today I have some good news about improvements in subscriptions…
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JetBlue Releases More Details About Its Coach Cabin, But The Implementation Timeline Has Slipped
Way back at the end of 2014, JetBlue told investors that it was going to overhaul its coach (or “core” as the…
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A Worthwhile $5.60 Change Fee (Trip Report)
My first trip of this year was a lot like the last trip of last year. This time, the Travel and Hospitality…
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Cranky on the Web: Last Class, The Legacy of Richard Anderson, SeaPort’s Pain
The Opening Bell (Brett Snyder, Cranky Flier Interview) – WGN Radio I spoke with WGN Radio about the so-called “Last Class” idea…
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3 Links I Love: Canada Crushes Competition, American May Be Preparing for Basic Economy, The Day Eastern Died
Today’s featured link: NewLeaf discount airline postpones service, will refund tickets – CBC News Canadian people are just begging for a true…
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American Adds Gates and Routes in LA, Targets the Hollywood Crowd
When American first started to build up Los Angeles, before the merger with US Airways, I thought it was crazy. There was…
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Los Angeles May Have the Rams Back, But the FAA Has Problems with the Stadium
When I was a kid, I loved the Los Angeles Rams. I still have autographs from some of the all-time greats (including…
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Delta Ramps Up Its “All-or-Nothing” Strategy in Tokyo
Thinking about countries that have open skies agreements with the US, Japan is undoubtedly the least “open” of all. That’s because the…
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Cranky on the Web: Profiling Cranky Concierge, When Things Go Wrong
Small business success #29: Brett Snyder, owner, Cranky Flier & Cranky Concierge – Succeeding in Small Business These guys interviewed me to…