2012
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Alaska to Hawai’i (Trip Report)
I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s…
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Cranky on the Web (September 17 – 21)
United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted…
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Topic of the Week: Would You Fly American?
It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots…
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How Spot Beams Will Help Panasonic Provide Faster Wifi Onboard for Travelers Without Ka Band
I’m enjoying a Lava Flow on the beach right now, so feel free to grab a glass and a tiny umbrella and…
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Topic of the Week: Aloha Readers
For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Honoring the Flight Crews That Died 11 Years Ago Today
It’s that dreaded day once again. Some have asked how long I’ll keep doing this tribute. Maybe ten years afterwards was enough.…
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Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…
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Cranky on the Web (September 3 – 7)
In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for…