Recent Articles
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JetBlue vs Virgin America: Short Haul Edition (Trip Report)
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This trip was the first of three in a two-week period, so get ready for a couple more trip reports down the road. This particular…
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United Makes Some Big Fleet Changes, More Widebodies Coming to Domestic Flights
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Over the last few years, we’ve seen most US airlines get really excited about using smaller mainline aircraft in favor of having more flight frequencies.…
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How American Rebanked Its Chicago and Dallas Operations and Why It’s a Good Thing
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You may remember that late in 2013, the new management team at American decided the time had come to rebank its big connecting hubs in…
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Cranky on the Web: Airline Satisfaction Rises (But Still Low), Dreading Flying, Drawing the Line With Unhappy Clients
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Airline customer satisfaction up, but industry ranks low – USA Today The AQR may say airlines are slipping, but USA Today wrote about the ACSI…
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Topic of the Week: American’s CEO Gets Paid Only in Stock
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American CEO Doug Parker said yesterday he was giving up his annual salary and bonus and instead just going to take his pay in stock.…
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US Carriers Continue to Hammer on Middle East Subsidies While Europe Fractures
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I’m sure you’ve all just been dying to get an update on the US-Middle East airline fight, right? There’s little to discuss of substance, but…
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Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky
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Movie premieres happen all the time in LA. What makes them stand out from the crowd? Not much, except for the stars that show up…
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United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One
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Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard product experience, and…
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Cranky on the Web: Cross-training Employees
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In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently is because it…
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Topic of the Week: Your Favorite Special Livery
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It’s been a busy week for special liveries. Southwest rolled out is Missouri-themed aircraft this week and Lufthansa put its stunning 747-8 in a retro…
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I Don’t Know if Southwest’s New Seat is a Good Thing Or Not
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Southwest had what it called an “especially amazing” announcement this week. The big news? The airline is introducing a new seat on its aircraft. Now…
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The 2015 Airline Quality Rating is Out, and It’s Angrier and Dumber Than Ever
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The annual Airline Quality Rating (aka DOT Data for Dummies) is out, and once again, it proves itself to be nearly useless. This time, however,…
