q Shades of TED: Singapore Airlines Pushes SilkAir Routes to Scoot – Cranky Flier

Shades of TED: Singapore Airlines Pushes SilkAir Routes to Scoot

SilkAir, Singapore Airlines

When it was announced that Singapore Airlines’s regional carrier SilkAir would be merged into Singapore Airlines itself,  I was bullish on the move.  Sure, I was concerned that Singapore was pushing SilkAir too far upmarket to prepare for the merger, but consolidating under a single premium brand made sense.  As Paul Harvey would say, now we know the rest of the story.  The problem with SilkAir going upmarket is that now it can’t effectively serve a slew of routes.  Those are now going to move over to Singapore-owned low-cost carrier Scoot.  Though we don’t have full details of how this will be implemented, it sounds a lot like United’s failed Ted experiment.

SilkAir has been Singapore’s regional airline for nearly 30 years now.  And when I say “regional,” I don’t mean it in the sense of how US carriers view a regional carrier.  SilkAir is more like what would happen if a US-based airline decided only to fly long-haul international routes, moving its domestic/short-haul airline under a wholly-owned partner.  For Singapore, this distinction worked for some time, but it’s costly to run two entirely separate airlines.  It’s also harder from a marketing perspective.

The merger between the two airlines will simplify things, but apparently Singapore had concerns about product consistency that had to be fixed for the merger to occur.  To solve this, the airline says that the SilkAir 737 fleet will lose its domestic-style First Class and get flat beds instead.  When this was announced, I said:

…I tend to think the airline is making a mistake by converting its whole fleet to have flat beds. I would think shorter flights would be better off with a more dense configuration similar to what SilkAir offers today.

Would Singapore really fly these flat beds on shorter regional routes where there couldn’t be that much demand?  Apparently not.  As ch-aviation reports, Singapore is reallocating a bunch of flights from SilkAir to its low-cost arm Scoot between April 2019 and July 2020.  The routes are from Singapore to:

  • Changsha (China)
  • Fuzhou (China)
  • Kunming (China)
  • Wuhan (China)
  • Coimbatore (India)
  • Thiruvananthapuram (India)
  • Vishakhapatnam (India)
  • Balikpapan (Indonesia)
  • Lombok (Indonesia)
  • Makassar (Indonesia)
  • Manado (Indonesia)
  • Semarang (Indonesia)
  • Yogyakarta (Indonesia)
  • Luang Prabang (Laos)
  • Vientiane (Laos)
  • Kota Kinabulu (Malaysia)
  • Chiang Mai (Thailand)

That is a whole lot of routes, and these aren’t short.  In fact, only 4 of them are under 1,000 miles.  

The longest route, to Wuhan, is about 70 miles longer than a flight from Washington/Dulles to Las Vegas.  Why do I pick that route as a comparison point?  Because that’s a route that United turned over to its own low-cost carrier Ted last decade.  And it was a mistake.

The problem here is that Singapore Airlines is a hub-and-spoke airline that runs most flights through its Singapore hub.  It’s that connecting hub that causes the problem here, just as it for United with its Ted effort.  With United, people were pretty mad when they bought a First Class ticket from Europe to Vegas and found themselves stuck in coach on Ted for the last 4+ hours from Dulles.

Singapore is going to run into the same problem here, assuming that Scoot isn’t creating a new Scoot premium product that would go against the whole point of the airline so far.  (Singapore could not tell me either way what would happen.)  What if you needed to fly from Sydney to Wuhan in Business Class?  Those last 4+ hours will be in coach on a low-cost carrier.  It’s a choppy experience that isn’t going to satisfy the highest paying customers.

The alternative is that Scoot decides to operate these flights with two-cabin aircraft and offers a different type of product than what is has put out so far.  That sounds ridiculous, but then again, there’s a lot about this plan that sounds that way.

While Scoot will turn over Chennai and and Bangalore flying to Singapore Airlines along with Shenzhen and Kochi to SilkAir, this is still going to be significant growth.  How will Scoot manage?  Well, it’s taking a bunch of planes from SilkAir.

In what is a rather odd move, Scoot will take 14 of SilkAir’s 17 737-800 aircraft.  Remember, Scoot is an all Airbus operation on the narrowbody side.  (It flies 787s on long-haul.)  So this will add a new, small fleet type for no good reason.  What’s even more strange about all this is that SilkAir was an all-Airbus operator until a few years ago when it decided to switch to the 737.  SilkAir still flies Airbuses today as it phases the fleet out.  You’d think Scoot would be better off taking those, but no.  It’ll have a dual narrowbody fleet now instead.

No matter what happens with the premium cabin, Scoot is becoming a more complex airline by the day while SilkAir shrinks in the short term (it has a lot of 737 MAXs on order which will help it grow).

The end result here is that a lot of Singapore/SilkAir travelers are most likely about to get a significant downgrade in service.  Like Ted, this seems like a bad idea.

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13 comments on “Shades of TED: Singapore Airlines Pushes SilkAir Routes to Scoot

  1. Having just flown two flights on Scoot and flying Silk in the past I would agree there is potential issues here for long haul passengers however Scoot service is better than mainline North American carriers so the difference will not be as stark as it was with UA/Ted

  2. One thing I have to hand United is that they started this trend if you will in airline naming. TED. Swoop. Joon. Level. Scoot. It seems like this all started after TED. That being said, and nothing I am writing makes any point to the article, when will there be an airline that names itself “Bitch!” ? It actually might work! I’d fly it.

    I agree that comparing the service quality of TED to Scoot or Silk is not fair. Asian carriers are leaps and bounds ahead of anything the in the USA as far as service is concerned.

    1. Wasn’t the first Continental Light (CALight)? Or was it USAir’s Metrojet? Also, don’t forget Delta’s Song!

      1. The first may have been the blink-and-you-miss-them Continental West and United’s Friendship Express. Now there’s a blast from the 80’s!

        1. Wow – great call out on Friendship Express. Just did a little digging and apparently that was their response to New York Air. Interesting fact about their launch of Friendship Express – when it launched, aircraft utilization went up to 10 hours a day from 7.5. Ah, those were the days.

    2. I took a trip to SE Asia for Thanksgiving, flying United on SFO-SIN. And the irony was that before each of the movies or TV shows there was an advertisement for Marriott and their partnership with this new “idea engine”, called …. wait for it …. TED.

    1. I think ultimately they’re all accounting exercises–start a new carrier with reduced costs until it is no longer politically/economically feasible and/or you get the cost structure you really want at mainline.

    2. Jeremy – Rouge has a premium cabin. In fact, when it started, it had a European-style premium cabin that was panned by all, so they changed it to be a more traditional First Class-like cabin. But Rouge is also only there because Air Canada can’t get lower labor costs for its mainline operation.
      It’s just a cost saving game.

  3. God I loathe the Scoot brand and branding as much as I did Ted. It’s the polar opposite of SQ in every way, and now predictably SQ is pushing more and more capacity onto its lower cost producer, but at what point does it stop making sense to connect people from LHR on Suites to JOG on a carrier named after what a dog does on the floor? Competition is only going to increase and the separate brands aren’t doing the group any favors. .I think it would have been better to keep and expand the Silk brand, give them SQ’s ex 333s with 330+ seats ala Transat with tiny J cabin/Y+/and buy on board for cheap fares. Best would be to merge it all into one airline but I think buy on board @ SQ is not happening any time soon.

  4. People may be annoyed because the flights are no longer on a “premium airline” (not that that means anything anyways), but it sounds like the hard product will be pretty much the same as Silk Air now. As long as it’s communicated well and operationally smooth, what will the difference really be for passengers?

    1. Jason – Where are you hearing the hard product is the same? If they go with the existing Scoot standard, there will be no premium cabin onboard.
      If they opt to go with two classes, then they’re just adding complexity to the Scoot operation. Either way, I couldn’t get Singapore to confirm what they were going to do.

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