Recent Articles
-
Frontier’s New Seats Give More Room to the Middle Seat (and No Room for Your Laptop)
–
Frontier has been slowly working on its transition from a traditional kind of airline into a more point-to-point-focused ultra low cost carrier (ULCC). This has…
-
Not JetBlue’s Finest Moment (Trip Report)
–
I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin is one of…
-
Cranky on the Web – Doing Someone Else’s Job
–
In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and I stepped in…
-
Topic of the Week: Your Favorite Vestige of Departed Airlines
–
As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set up on the…
-
TSA and American Discriminate Against the French
–
Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team to get together,…
-
The Three-Month Countdown to the Disappearance of US Airways Begins Saturday
–
This Saturday is an incredibly important day in the merger between US Airways and American. The airline has announced that the three-month transition to a…
-
Delta Pilots Resoundingly Reject a New Contract
–
In early June, things were looking all warm and cuddly between Delta and its pilots. Today, things are looking quite different. The pilots resoundingly rejected…
-
Topic of the Week: Virgin America and Fast WiFi
–
Virgin America was an early adopter of WiFi but in recent times, other airlines have installed faster options on their fleets. Now Virgin America says…
-
Reflecting on Virgin Atlantic’s Changes with Its North American Boss
–
Four years ago, I sat down with Virgin Atlantic SVP of North America, Chris Rossi during Brit Week, to talk about changes at the airline.…
-
Emirates Fires Back at Subsidy Accusations
–
When American, Delta, and United first released the details of their investigation into the finances of Emirates, Etihad, and Qatar, I figured the case against…
-
DOJ’s Investigation of Airline Collusion Smells Like Politics, But Could It Be More?
–
Probably not. Last week, the Department of Justice (DOJ) apparently sent letters to American, Delta, Southwest, and United asking for information about communications between the…
-
Cranky on the Web – JetBlue’s Bag Fee
–
What you need to know about JetBlue’s new bag fees – USA Today I’ve already written about this extensively here, but I also spoke with…
