This week’s featured link
Wisconsin’s Midwest Express Airlines ends Elite partnership – ch-aviation
Remember how Midwest Express was going to come back with chocolate chip cookies and all? Scratch that. The airline was going to outsource flying to Elite, but that has now fallen apart and descended into lawsuits. Midwest …
Last week, I mentioned how the good people at Hahn Air asked me to be the first passenger to fly on a reservation ticketed via blockchain. Unfortunately, this turned into a giant mess. I suppose I could try to blame KLM for the delay or my children for passing …
This week’s featured link:
Canceled flights, wrecked vacations and leaky planes: Passenger frustrations rise as American Airlines struggles – Dallas Morning News
The media coverage continues to pummel American for its poor showing this summer. At the Boyd Conference this week, the questions for American mostly focused on fixing the …
This week’s featured link:
HIGH FLYER INTERVIEW: THE FRENCH BEE EFFECT, ACCORDING TO PRESIDENT MARC ROCHET – Airways
It’s easy to forget about French bee for a couple reasons. First, the airline has only 3 routes (Paris to Punta Cana, Reunion, and Papeete via San Francisco). Second, this is already …
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Air France-KLM Said to Weigh Changing Dutch Head for New Era – Bloomberg
This is a sad by-product of Air France finally gaining competent management. KLM boss Pieter Elbers has successfully kept KLM flying high, partially by keeping it as separate as possible from its drunken, …
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JetBlue Founder David Neeleman on How New Airline Moxy Will Change the Way We Fly – Condé Nast Traveler
Want more info on Moxy? Here you go. This is a lengthy interview, and some if it seems conflicting. Where I shook my head was when Barbara …
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Leahy reflects on 33 years at Airbus – Leeham News
For those who don’t know, one of the greatest salespeople the aircraft industry has ever seen is riding off into the sunset. John Leahy has had a remarkable career as the salesman-in-chief at Airbus, and he …
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KLM Lets The Customer Decide… – Meanwhile at KLM
This is a really interesting read. KLM has one of the more aggressive social media strategies out there, and it has made itself available wherever travelers wanted to find the airline. But it only goes where people …
Oh Air France, why do you do this to yourself? This month, the airline released yet another turnaround plan to try and shore up its weaknesses and prepare for the future. There is absolutely nothing imaginative in this nine-point plan, but instead it looks like a way for the new …
KLM has long been heavily involved in social media, but last week it didn’t something interesting. It started publishing the amount of time it will take for people to get a response. When I looked, here’s what Twitter showed.
A 31 minute response time seemed strangely precise. But after KLM …
I received more than one email this week asking me if I had seen Delta’s new partner mileage-earning chart. There are some real downgrades in there, and a lot of people are wondering what the heck the airline is thinking. My guess is that as Delta keeps getting stronger, …
As we all know, there are some airlines that do a good job of responding to customers via social media channels and there are others that just don’t. Then there’s KLM, which has decided to go above and beyond and guarantee a response within 1 hour to any Twitter or …
