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Recent Articles
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Cranky on the Web (September 30 – October 4)
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In the Trenches: Taking the Blame – Intuit Small Business Blog When things go wrong in our business, it’s often not our fault. Sometimes we shoulder the blame and other times we don’t. In general,…
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Topic of the Week: Delta Sharpens Its Attack on Alaska
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I’ve mentioned before how Delta looked like it was fighting with Alaska as both airlines added flights in each other’s hubs. But now it’s gone to a whole new level. Delta is now starting flights…
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Frontier is Finally Sold … If the Unions Say OK
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It was one of the worst-kept secrets in the airline industry, but what had been known for months is now finally public. Former Spirit-backer Indigo Partners will buy Frontier Airlines from Republic, and we should…
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JetBlue’s New Mint Premium Cabin Starts Flying Next June
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We already know that JetBlue will be rolling out a new premium cabin on flights between JFK and both LA and San Francisco, but as of yesterday we now know a lot more, including that…
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Thanks for Making the 3rd Annual Dorkfest a Success
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Saturday was the third annual Crankyspotting Dorkfest, and I had a fantastic time. Judging from the tweets, emails, and Facebook posts I’ve seen, it sounds like the rest of you did as well. For those…
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Cranky on the Web (September 23 – 27)
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In the Trenches: Managing My Email – Intuit Small Business Blog I love email, and it’s my primary form of communication, but it’s been getting overwhelming and I need to figure out how to control…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
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Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were very concerned that this could be an unknown error and they wanted to…
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See You at the 3rd Annual Crankyspotting Dorkfest Tomorrow
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The day has finally arrived. It’s time to do a little spotting at LAX for the third annual Dorkfest. I’ve heard from several of you and am glad to see some familiar faces planning on…
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Trying the New West Coast Delta Shuttle (Trip Report)
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Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few *gasp* frills. Delta had already built up significant service in the market, but…
