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Topic of the Week: 2011 Flying Summary
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The year is just about done for, so it’s time to look at how much flying we all did. My two trips across the pond helped to offset the lack of flying toward the end…
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Airlines We Lost in 2011
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It’s that time of the year once again where we review those airlines that had their wings clipped. Last year, I said it was a pretty good year in terms of the airlines we lost.…
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A Classically Sucky Orbitz Customer Service Experience
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This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction…
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Remember that $60,000 Deal to Name a Virgin America Airplane? Here’s Who Bought It
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Last month, Virgin America decided to sell a pretty unique deal through Gilt City. Anyone with $60,000 could get a roundtrip charter flight anywhere Virgin America flies in the US. That in itself isn’t that…
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Cranky on the Web (December 19 – 23)
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Pack patience for air travel amateurs – CNN Out of the Office ’tis the season for amateur travelers to come out of the woodwork. Here are some thoughts on how business travelers can navigate it.…
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Topic of the Week: ANA Brings the 787 to the US
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ANA has announced that will start flying the 787 to the US. First market are Seattle and San Jose. Is that a surprise to you? My guess is that United will pull its Seattle to…
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The Many Steps Alaska Takes to Put Food on Your Flight
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I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the…
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Virgin America Still Having Major System Problems More Than a Month After System Changes
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If you’ve flown Virgin America any time since October, there’s a good chance that your experience has been sub-par. No, it has nothing to do with the onboard product but rather the fragile technology infrastructure,…
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Winners and Losers in Delta’s Big Expansion at New York’s La Guardia Airport
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The details are out. Now that the feds have finally paved the way for the Delta/US Airways slot swap (at least this part of it), Delta can finally roll out its plans to dominate New…
