Categories
Recent Articles
-
Delta Gives Its Flight Attendants Magic Tools (aka Smartphones) to Help Travelers
–
If I saw any normal company put out a press release saying it was giving its employees smartphones to help them do their jobs, I’d first check the date to make sure I wasn’t in…
-
Travelocity Gives Up, Outsources Itself to Expedia
–
If you like to use online travel agents for booking, your options just got narrower. Travelocity, known pretty much for its gnome these days and not much else, has decided to become just a brand…
-
Cranky on the Web (August 19 – 23)
–
By Popular Demand: PlaneBusiness Analysis Of GAO Report on American Airlines-US Airways Merger – PlaneBusiness – no subscription required A lot of you have asked about my review of the GAO study on the American/US…
-
Topic of the Week: Is DOJ Using Delay Tactics?
–
The next step in the American/US Airways merger trial has taken place with both sides requesting preferred court dates. The airlines have requested the trial start November 12, 91 days after the complaint was filed.…
-
Why Does Delta’s Change Fee Schedule Make No Sense? (Ask Cranky)
–
I haven’t done an Ask Cranky column in awhile, but that hardly means the mailbag has been dry. This one came in at the end of the July. So why did DL charge me $200…
-
The Department of Justice’s Big Gamble
–
A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow the American/US Airways to go through. While I’d think to think optimistically like…
-
Delta Makes a Big Push for Los Angeles But It’s Different This Time
–
How many times have we heard this story before? Delta decides to make a run at growing its presence in LA every few years, and the results are always the same. It ends in retreat.…
-
Pan Am 747 Tickets in Auction are Now Confirmed in First Class
–
As mentioned on Friday, we are auctioning off two tickets to the sold out Pan Am 747 dinner on September 28 to support Equitas Academy Charter School at a fundraiser on Wednesday. I have now…
-
Cranky on the Web (August 12 – 16)
–
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a…
