In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog
Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a hard time finding the right tone.
Airlines fight back on DOJ challenge to merger – The Cycle on MSNBC
Krystal Ball on The Cycle brought up Crankyflier.com in the discussion about the merger. See the clip at the link – the Cranky mention starts at 3m18s.
GlobeTrotters on Twitter | Brett Snyder (The Cranky Flier)
Vishal did a little interview with me as part of his GlobeTrotters series.