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Across the Aisle from Alaska’s Hot Virtual Assistant
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Yesterday, Alaska rolled out a “virtual assistant” named Jenn for its website, and you know what? She’s kind of hot. The idea behind a virtual assistant is that instead of just searching through the help…
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Delta’s BizElite Seat Lottery – Which One Will You Get?
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It’s been in the planning stages for awhile, and now Delta has finally started to firm up details for the new BusinessElite (premium cabin) seats going forward. They had already announced they’d be using the…
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US Airways’ On-Time Performance Benefits From the Industry’s Freefall
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The DOT Air Travel Consumer Report is out with December numbers, and US Airways landed the best on-time performance of all mainland carriers. (I always leave those Hawaiian carriers and their good weather out of…
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Stop Reading My Blog – Go Vote
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If you live in one of the 22 states (and yes, American Samoa) voting today, step away from the computer and head to your polling place. My blog will still be here when you get…
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United to Charge for Your Second Checked Bag
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Time and time again, United has proven over the last few years that they really don’t want your business unless you fly a lot, and you want to use them every time. They’ve eliminated Economy…
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Family Airlines – They’re Baaaack
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You may have a vague memory in the back of your head about Family Airlines. Not ringing a bell? Think back to the early 1990s. Ok, this is probably a stretch. In the early 90s,…
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Across the Aisle from British Airways on London/City Flights
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I think I had more questions than answers in my post yesterday. Fortunately, shortly after I finished, I received an offer to speak with Woody Harford, Senior Vice President of Commercial for British Airways in…
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BA Flying Nonstop From London/City to New York
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It’s not often that I see a route announcement come out from an airline that makes me do a double-take. I mean, there are always crazy things in this industry, but I expect that by…
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AirTran Attacks the Cookie, Will Northwest Come to the Rescue?
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AirTran’s long-awaited assault on Milwaukee is now in full force. Just this week, they announced twice daily flights to LAX and Boston as well as once daily flights to Seattle, San Diego, and San Francisco.…
