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Recent Articles
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Some United Elites are Over-Entitled, But It’s United’s Fault
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If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference recently saying that there were “certain groups in [MileagePlus] that were over-entitled.” You…
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Preview: The Ghosts of Douglas’s Past
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I’m not posting today because of the holiday, but I thought I’d include a great picture from this weekend’s activities. That is the old Douglas Building 80 at Long Beach Airport. It was the site…
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Cranky on the Web (May 21 – 25)
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Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is open. For connecting passengers, you won’t care that much, but for those starting…
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Topic of the Week: Are United Clubs More Crowded?
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I had a reader write in suggesting that since the merger with Continental and the introduction of “free” club access with a United credit card, the United Clubs have been more crowded. Has anyone else…
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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement
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This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 7 months BEFORE the contract was amendable. How the heck did that happen? Both sides wanted something and…
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Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge
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Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a high level of influence in the world of social media will now be…
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A Dark Future for Europe’s Legacy Airlines
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Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been in much better shape than their American counterparts. While US airlines floundered and…
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Cranky on the Web (May 14 – 18)
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In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid, but it’s still a bit of a minefield.
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Topic of the Week: Berlin Airport’s Big Delay
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With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The delay is now rumored to stretch into 2013. This is hugely problematic since…
