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Volcano Decides to Halt European Flights Since Nobody is Striking This Week
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It’s a rare week when there isn’t a strike at a European airline, but this appears to be one of them. Unhappy with this news, a big, mean volcano in Iceland called Eyjafjallajokull (strangely enough,…
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Be Wary of United.com Promo Codes
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A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was worth sharing with everyone. Take note – always do a search on United.com…
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Frontier Wins, Midwest Dies, the Cookie Lives
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Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who has been barely hanging on with life support for a long time. The…
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If You Book with an Online Travel Agent, Always Double-Check With Your Airline
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I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely steaming. It also provides a very valuable lesson: always double…
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Who the F*&@ is California Pacific Airlines?
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There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This time, it’s California Pacific, but it’s different from most of the others I’ve…
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Cranky on the Web (April 5 – 9)
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Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a good one. And it stays on message about bag fees. Battle of the…
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State of DIA Panel Discussion – Watch the Video
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It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure. If you live in or fly through Denver, you’ll probably be interested here.…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
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This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet? Just wanna see it end? I’m with you, but the fight continues, and…
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American Learns a Lesson in Communications (Or At Least, They Should)
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I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there…
