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Recent Articles
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Public Service Announcement: Stop Naming New Airlines After Ones That Have Failed
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Stop it. Seriously. Ever since airlines started going out of business, people have felt the need to try and revive them. This is simply a terrible idea no matter how you look at it, but…
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How an Airline Customer Relations Rep Really Wants to Respond to Your Complaint (Guest Post)
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I don’t often do guest posts here, but this one was just way too much fun to ignore. This comes from a customer relations agent at a big airline who just needs to vent a…
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Star Alliance Stresses That Airports Need to Design for Easy Connections
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One of the panels at the Phoenix Aviation Symposium this year focused on the future of hubs, and the conversation quickly turned toward the importance of having the right facility in the right place. In…
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Cranky on the Web (April 7 – 11)
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American makes changes to its frequent flier program – Ft Worth Star-Telegram I was asked to comment on American’s recent changes to the AAdvantage program. Of course, you guys know my view since I wrote…
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Topic of the Week: Should Taxes Be Broken Out?
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Awhile back, the feds decided to do something that happens in almost no other industry – it mandated that the entire price of an airline ticket, including taxes, be the advertised price. Now there’s an…
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American Makes a Few Fairly Insignificant Changes But Delivers the News Poorly
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Well, I messed this one up. Scheduled it to go live on Thursday as my regular post, or so I thought, but here it is today. Consider this an early sneak peek if you’re reading…
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Why the US Export-Import Bank Has Angered the US Airline Industry
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There’s a good chance you’ve never heard of the Export-Import Bank of the United States (Ex-Im Bank). The reason? Because it very likely doesn’t impact you in your daily life, or if it does, you…
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Star Alliance to Phoenix, oneworld Back (Trip Report)
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Each of the last several years, I’ve gone to Phoenix in the spring for both US Airways media day and the Phoenix Aviation Symposium. But this year, US Airways is now American and headquarters isn’t…
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Cranky on the Web (March 31 – April 4)
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I have nothing for you this week. That’s right. My formerly-weekly Intuit column has been cut back severely due to budget cuts. It’s now going to be monthly for at least the next few months,…
