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Recent Articles
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Delta’s Marketing Chief Talks About New York, Tarmac Delays and More (Across the Aisle)
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I know it’s been almost a month since by visit to Delta, but I still have just a couple more posts. Today, it’s time for a good old-fashioned Across the Aisle. In a very strange…
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Cranky on the Web (September 20 – 24)
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Continental/United Merger: How Pilots Can Resolve Their Labor Standoff – BNET Headwinds It’s all about the 90 to 110 seat jets. This should be a great framework to use. Memo to Airlines: Looks Like You…
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JetBlue Installing Ka Band Internet – What the Heck is That?
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Big news from the Blue Crew earlier this week when JetBlue announced it would finally be installing broadband internet onboard. But this isn’t just any internet, it’s Ka (“kay-ay”) band. What the heck is that…
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DOT Fines United For Reporting Tarmac Delays, Earns the Cranky Jackass Award
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There have been plenty of questionable decisions coming from the Department of Transportation lately, but none more insane than the decision to fine United for accidentally reporting tarmac delays. That’s right. United was overly cautious…
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Dissecting the New Pilot Rest Rules
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Ever since the Colgan Air crash in Buffalo, there has been a renewed effort to revamp the pilot rest rules in the US, and now, we’ve finally seen a proposal from the FAA. To the…
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Is There a Future for Inflight Entertainment Providers? Here’s What the Big Guys are Working On
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All last week as I roamed the halls of the Airline Passenger Experience Association (APEX) Expo 2010, I kept asking myself the same question. Will any of these guys even be here in 20 years?…
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Delta Reservations and the Twitter Movement
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Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because Delta is doing some really interesting things. Besides using some more unique flexible…
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Cranky on the Web (September 13-17)
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United’s Houston to Aspen Route: A Middle Finger to Its Pilots – BNET Headwinds Man, these BNET guys really like to make those headlines pop. But, well, it’s accurate (especially since I said it in…
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The Knee-Crunching Saddle Seat is a Good Idea, But it Won’t Fly
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Ok, so I didn’t actually take the new saddle seat for a test ride. I mean, it was a static display in the Airline Interiors Expo hall, but I did get to sit in it…
