Recent Articles
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American Learns a Lesson in Communications (Or At Least, They Should)
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I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably,…
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And the Winner Is . . .
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Time is up. After receiving well over 100 entries to create a caption, I have sifted through them and chosen a winner. While the joke…
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Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)
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Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier that is now…
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This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service
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When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO…
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JetBlue Partners with American; No This Isn’t an April Fools’ Joke
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If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they had signed a…
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An Airline Dispatcher’s View on Why Ground Delays Happen (Guest Post)
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We’ve got a special guest post today from someone who is an aircraft dispatcher for a major US airline. This person wrote in to me…
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WestJet Launches Cashback-Style Rewards Program
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Leave it to those wacky Canadians to launch one of the more unique and straightforward frequent flier programs. WestJet has rolled out its Frequent Guest…
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Details Emerge on United’s New 777 Interiors
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Well, well. It looks like the long-awaited reconfiguration of United’s 777s has begun and the first airplane will be put into service very soon. As…
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Cranky on the Web (March 22-26)
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ALERT: If you used to follow Cranky at BoardingArea.com, you’ll notice that the blog is no longer there. It was taken down as of Thursday,…
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Cranky Concierge Clients Now Get 25% Off Inflight Internet, More Updates
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We’ve been working on all kinds of things here at Cranky Concierge, and since it’s been awhile since I last wrote about the service, I…
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Why Did My Connecting Flight Leave Early Without Me? (Ask Cranky)
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Hi kids. It’s time for another episode of “Ask Cranky.” Hooray! This time, the question comes from Florida, or as a friend of mine calls…
