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Reflecting on Virgin Atlantic’s Changes with Its North American Boss
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Four years ago, I sat down with Virgin Atlantic SVP of North America, Chris Rossi during Brit Week, to talk about changes at the airline. Chris was back again for Brit Week earlier this year…
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Emirates Fires Back at Subsidy Accusations
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When American, Delta, and United first released the details of their investigation into the finances of Emirates, Etihad, and Qatar, I figured the case against Emirates was the weakest. For that reason, it’s no surprise…
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DOJ’s Investigation of Airline Collusion Smells Like Politics, But Could It Be More?
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Probably not. Last week, the Department of Justice (DOJ) apparently sent letters to American, Delta, Southwest, and United asking for information about communications between the airlines and Wall St analysts, shareholders, and other airlines. What…
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Cranky on the Web – JetBlue’s Bag Fee
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What you need to know about JetBlue’s new bag fees – USA Today I’ve already written about this extensively here, but I also spoke with USA Today about JetBlue new fare families.
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Topic of the Week: oneworld Priority vs SkyTeam SkyPriority
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Last week, oneworld rolled out its new alliance-wide premium service branding… oneworld Priority. I assumed this was the same as SkyTeam’s longstanding SkyPriority, but there is a subtle difference. SkyPriority is the overwhelming alliance-wide branding…
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JetBlue Introduces Fare Families Where Bags Aren’t Always Free and Change Fees Drop
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It’s been known for more than six months that JetBlue would be rolling out fare families and introducing a bag fee on the lowest fare category. What we didn’t know was when it would finally…
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Suites Class on the Singapore A380 is Something Special (Trip Report)
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This is the final post in my Japan trilogy. Unlike most should-be-trilogies today, I haven’t blown this out into a two-part extravaganza. Oh, and no zombies or werewolves either. If you haven’t seen them, read…
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Is a Labor Slowdown The Reason United’s Operation Has Been Terrible?
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I’ve received several emails and read a handful of articles talking about United’s recent operational problems. If you’ve flown United this month, then you already know how ugly things have become. But what is causing…
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Cranky on the Web – Building a Management Team
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In the Trenches: Building a Management Team – Small Business Center As Cranky Concierge grows further, I have to pull myself out of the day-to-day business more. That’s why I’ve finally started building a management…
