Tales From the Field
-
Delta’s Punitive Schedule Change Policy is Built to Be Ignored
I’ve long had an unhealthy fascination with airline schedule change policies. I think it’s because they tend to reflect the personality of…
-
Turkish Refuses to Believe Anyone Would Want to Go to Abu Dhabi (Tales From the Field)
There are some days where I can only wonder why on Earth we’re in the business of helping people over at Cranky…
-
A $6,500 Penalty From EVA Thanks to Complex Fare Rules (Tales From the Field)
In my recent post talking about Delta’s move to reconsider change fees, I alluded to one issue we were having with EVA…
-
Know Your Fare Rules, Because The Airlines Don’t (Tales from the Field)
When you buy a ticket, it’s not always easy to find out all the fare rules that apply, but it’s really important…
-
It’s the Little Things That Count (Tales From the Field)
It’s pretty rare that a post in this series ends up being a happy, feel-good story and I thought it was time…
-
If You’re Going to Charge for Seat Assignments, Lufthansa, You Better Well Honor Them (Tales from the Field)
Lufthansa is probably the most hated airline in the travel agent world these days for a variety of reasons. It just started…
-
A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)
If you were traveling in the eastern half of the country last week, you know what a mess it was. The weather…
-
British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t…
-
United is Doing a Better Job of Reaccommodating Schedule Changes (Tales From the Field)
I have a very strange Tales From the Field post this week. What’s so odd about it? It doesn’t involve me fighting…
-
This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
-
When a Stop in Sub-Zero Minneapolis Seems Like a Great Idea (Tales From The Field)
We all know how terrible the weather was to start the year, and of course, that meant an incredibly busy time for…
-
To Change or Not to Change? (Tales From the Field)
We were faced with quite the dilemma this week at Cranky Concierge when we had a client flying Southwest who was looking…