Operations
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JetBlue’s Weak Operational Performance Impacts More Than Just the Northeast
When I looked at 2017 operational performance earlier this year, I told you I was going to drill down a bit on…
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United Improves While JetBlue, Alaska, and Southwest Don’t in 2017 On-Time Derby
It’s time for some fun with numbers. The year is over, and my technical issue with masFlight was fixed. That means I…
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Delta Finds the Best Use for Gogo Internet Yet: Turbulence Avoidance
While the primary use of inflight internet has been to keep customers busy and distracted, there’s always been the potential for something…
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American Tries to Fix Its Operational Issues in Los Angeles… and Elsewhere
Ah, summer. It’s that time of year when everyone is traveling. That means airlines push their fleets hard in order to keep…
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Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right
The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good…
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Why That Airline Didn’t Hold Your Connecting Flight For You
My first flight was late, but I thought I could make my connection. I ran up to the gate, the airplane was…
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United Will Probably Never Have to Pay Out On Its New Corporate Operational Performance Guarantee, but We Should Still Be Happy It Exists
First Delta announced it would pay corporate accounts if it ran a poor operation. That seemed reasonable since Delta has been running…
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September’s Operational Performance Was Great, Though Some Airlines Are Padding To Make That Happen
It’s no secret the Fall weather (short of an errant hurricane) makes for the best flying weather. And this September was no…
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Topic of the Week: How Important Should Operational Performance Be for Spirit?
At the Boyd conference this week, Spirit gave a long presentation about its efforts to educate people about its unbundled strategy and…
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Is a Labor Slowdown The Reason United’s Operation Has Been Terrible?
I’ve received several emails and read a handful of articles talking about United’s recent operational problems. If you’ve flown United this month,…
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Etihad Isn’t the Only Airline With an On-Time Performance Problem Over the Atlantic
After posting Tuesday’s rundown of Etihad’s poor on-time performance on flights to the US, I received a lot of questions about how…
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Etihad May Bring a Good Onboard Product to the US But Its On Time Performance is Awful
There’s been a lot of talk lately about the superiority of the experience on Middle East carriers. While that’s more likely to…