Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right

Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right

The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was the best of the legacy carriers in February of this year. American says the same … Read the post

United Will Probably Never Have to Pay Out On Its New Corporate Operational Performance Guarantee, but We Should Still Be Happy It Exists

United Will Probably Never Have to Pay Out On Its New Corporate Operational Performance Guarantee, but We Should Still Be Happy It Exists

First Delta announced it would pay corporate accounts if it ran a poor operation. That seemed reasonable since Delta has been running well for months. Now, United has announced something similar. Say what? United, the airline that has had trouble getting its operational act together since its merger, now is … Read the post

September’s Operational Performance Was Great, Though Some Airlines Are Padding To Make That Happen

September’s Operational Performance Was Great, Though Some Airlines Are Padding To Make That Happen

It’s no secret the Fall weather (short of an errant hurricane) makes for the best flying weather. And this September was no exception. Every big airline in the US had more than 80 percent of flights arrive on time (except Spirit, which was close). Delta’s mainline operation passed 90 percent … Read the post

Topic of the Week: How Important Should Operational Performance Be for Spirit?

Topic of the Week: How Important Should Operational Performance Be for Spirit?

At the Boyd conference this week, Spirit gave a long presentation about its efforts to educate people about its unbundled strategy and why it’s good. I buy that, but other than a bullet point talking about how people value “reliable” service, not once did the airline mention its operational woes. … Read the post

Is a Labor Slowdown The Reason United’s Operation Has Been Terrible?

Is a Labor Slowdown The Reason United’s Operation Has Been Terrible?

I’ve received several emails and read a handful of articles talking about United’s recent operational problems. If you’ve flown United this month, then you already know how ugly things have become. But what is causing this mess? The rumblings out there suggest that there may be a 15th anniversary party … Read the post

Etihad Isn’t the Only Airline With an On-Time Performance Problem Over the Atlantic

Etihad Isn’t the Only Airline With an On-Time Performance Problem Over the Atlantic

After posting Tuesday’s rundown of Etihad’s poor on-time performance on flights to the US, I received a lot of questions about how others stacked up. Now I have some answers for you. In short, Etihad is by far the worst performer over the Atlantic, but that doesn’t mean it’s … Read the post

Etihad May Bring a Good Onboard Product to the US But Its On Time Performance is Awful

Etihad May Bring a Good Onboard Product to the US But Its On Time Performance is Awful

There’s been a lot of talk lately about the superiority of the experience on Middle East carriers. While that’s more likely to be true (but not always) when it comes to the onboard product, what about the operation? If you’re flying Etihad to the US, it’s not good. Your chances … Read the post

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