The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was the best of the legacy carriers in February of this year. American says the same … Read the post
Category: Operations
My first flight was late, but I thought I could make my connection. I ran up to the gate, the airplane was there, but the door was closed. Why didn’t they hold my connecting flight for me?
-Every person who has ever flown
I believe this question was first asked … Read the post
First Delta announced it would pay corporate accounts if it ran a poor operation. That seemed reasonable since Delta has been running well for months. Now, United has announced something similar. Say what? United, the airline that has had trouble getting its operational act together since its merger, now is … Read the post
It’s no secret the Fall weather (short of an errant hurricane) makes for the best flying weather. And this September was no exception. Every big airline in the US had more than 80 percent of flights arrive on time (except Spirit, which was close). Delta’s mainline operation passed 90 percent … Read the post
At the Boyd conference this week, Spirit gave a long presentation about its efforts to educate people about its unbundled strategy and why it’s good. I buy that, but other than a bullet point talking about how people value “reliable” service, not once did the airline mention its operational woes. … Read the post
I’ve received several emails and read a handful of articles talking about United’s recent operational problems. If you’ve flown United this month, then you already know how ugly things have become. But what is causing this mess? The rumblings out there suggest that there may be a 15th anniversary party … Read the post
After posting Tuesday’s rundown of Etihad’s poor on-time performance on flights to the US, I received a lot of questions about how others stacked up. Now I have some answers for you. In short, Etihad is by far the worst performer over the Atlantic, but that doesn’t mean it’s … Read the post
There’s been a lot of talk lately about the superiority of the experience on Middle East carriers. While that’s more likely to be true (but not always) when it comes to the onboard product, what about the operation? If you’re flying Etihad to the US, it’s not good. Your chances … Read the post
As we get toward the end of the year, I thought it would be fun to dig in to airline operational data and see just what kind of year everyone has had. Using the data from masFlight.com, I pulled together on-time and cancellation performance for all the big US … Read the post
I’ve received several emails from readers on the topic of regional airlines. People hate that they think they’re booking one airline but then they find out that it’s being operated by a regional partner. The airlines are required to disclose the operating airline, but some think it’s not made clear … Read the post
What Do Airplanes Do at Night When You’re Asleep? – Conde Nast Daily Traveler
A look at how airlines are getting more creative using airplanes in the middle of the night.
Are All Those Airline Fees Finally Starting to Pay Off for Passengers? – Conde … Read the post
Airlines Are Not Secretly Plotting Against You – Conde Nast Daily Traveler
Just a little rant about things people think airlines are doing to screw them, when in fact they aren’t.
In the Trenches: The Conference Circuit – Intuit Small Business Blog
I was at … Read the post