Cranky on the Web
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Cranky on the Web: American Improves 737 First Class, Sabre Gets Sued
American Airlines Will Make First Class Classier on Some Jets – SkiftBrian Sumers was the first to get official confirmation that American…
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Cranky on the Web: Cranky Dorkfest in the WSJ
The New Airport Congestion: Plane Spotters Crowd Fancy Hotel Bars – The Wall Street Journal (Subscription Required)I know not everyone subscribes, but…
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Cranky on the Web: The Mighty Hahn, American’s Delays
Tiny German airline a big player, thanks to interline deals – Travel WeeklyHahn has a really unique business model, and this spells…
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Cranky on the Web: Southwest and Its MAX Problems
The 737 Max is out until August, so how will Southwest Airlines handle it? – Dallas Morning NewsMitchell Schnurman dove into a…
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Cranky on the Web: Hidden City Ticketing Can Get You in Trouble
If you’re going to miss your flight, call the airline. Immediately. And be nice – Los Angeles TimesI got further into the discussion about…
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Cranky on the Web: When a Fortress Hub Is a Good Thing
Why American Airlines’ DFW fortress hub isn’t so scary anymore – Dallas Morning NewsA fortress hub has long had a negative connotation. Even though…
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Cranky on the Web: Southwest’s Maintenance Problems
Southwest Airlines Cancels More Flights Because Of Unspecified Mechanical Issues – NPR All Things ConsideredThere’s been a lot of talk about Southwest’s maintenance problems…
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Cranky on the Web: The 747 at 50, More on the CRJ550, Suing Over Hidden City Ticketing
50 Years On, Boeing’s 747 Is Fighting for Survival – Popular MechanicsI was asked to comment for a piece on the 50th anniversary…
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Cranky on the Web: Hacking Your Reservations, Southwest Computer Problems in Baltimore
A Hacker Exposed the Ancient Flaw That Makes Airlines So Hackable – Popular MechanicsI missed this when it first happened, but apparently there…
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Cranky on the Web: 2019 Air Travel Trends
How Air Travel Will Change in 2019 – WendyPerrin.comJust as was the case last year, I was asked to write up some…
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Cranky on the Web: Anger at Preferred Seating Fees
Skyrocketing seat selection fees enrage flyers, enrich airlines – USA TodayI was interviewed for this article about seat fees, and as I’ve…
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Cranky on the Web: Changing Emotional Support Animal Rules
Delta Bans Emotional Support Animals on Long Flights – KQED ForumSan Francisco public radio station KQED had me on yesterday to talk…