Evaporation of travel sector threatens airlines’ very survival – PBS NewsHour
When PBS reached out for this, it was going to be about passenger impacts from the pandemic. By the time I did the interview, the questions had veered into airlines being irresponsible for not having enough cash (thanks to stock buybacks) to withstand the complete and total disappearance of their business. Apparently Tim Wu, who was before me in the piece, thinks that should have happened, and I’m guessing what steered our discussion. I find Tim’s position pretty strange. The idea that a company should sit on enough cash on the off chance the worst case scenario occurs is just not how you generally run a business. Anyway, click through and you can see my hair starting to grow back in after my buzz cut. It won’t be much longer before we hit the really awkward stage.
Flight Deals Abound For Fall and Winter Travel, But Is It Smart to Buy Now? – WendyPerrin.com
I sat down with Billie over at WendyPerrin.com to talk about some of the trends we’ve been seeing. Is it too early to book travel? I mean, it depends on your tolerance for risk. But there are some opportunities out there for those who want to look further out, especially down to Latin America.
How to get a refund for coronavirus-canceled travel, from hotline help to ‘the nuclear option’ – Chicago Tribune
More talk about refunds, and this one is a good in-depth article about some options out there for people who are not getting the right resolution. I can say, however, that some of these options don’t always give great results.
Crisis Spurs American Airlines Into Being More Customer Friendly: Will Anyone Remember It? – Skift
Here’s a good rundown about what American has been doing that’s far more customer-friendly that what others like United have done.