DOT tells airlines to refund canceled flights, but don’t count on cash just yet – Los Angeles Times
I had a lot of inquiries come in about this during the week. United and JetBlue have now shifted their stance after DOT slapped them.
I-Team: Customers Fighting To Get Money Back After Canceled Trips, Events – CBS DFW
More refunds here. I was really glad to see the local CBS station stepping in to help people who aren’t being treated right.
Meet Rocco. He Owns a Dairy Queen. The Government’s Flawed Coronavirus Plan Might Not Save It. – Slate
At first glance, this headline might not seem like something I’d be posting here. But the author spoke with me to get a sense of a business that would benefit greatly from the government plan. Cranky Concierge expenses are largely payroll, so that means we will benefit… if Chase ever decides to let me apply.
Time to Look for a Vacation Deal? ‘Travel Addicts’ Are Planning Ahead – The Wall Street Journal ($Subscription Required$)
If you’re willing to risk booking something that you’ll have to cancel, there are deals to be had right now. I don’t think most people are at the point where they’re ready to book yet, but it is something to keep in mind.
From the Agency/Consumer Side: Refunds, Cancellations, And Goodwill – PlaneBusiness Banter ($Subscription Required$)
If you don’t subscribe to Holly Hegeman’s newsletter, then you won’t be able to read this. But for those who do, I did an interview with Holly on page 1 of this week’s issue talking about, you guessed it, refunds.