United
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Topic of the Week: Which 10 Cities Have Service to Every United Hub?
I was talking to someone from one of these lucky airports recently and he told me that there are 10 cities in…
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United Blames Southwest, City of Houston for Its Own Problems in Houston, Earns the Cranky Jackass Award
When United decided to fight Southwest’s effort to get international facilities at Houston’s Hobby airport, I didn’t blame the airline. After all,…
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Some United Elites are Over-Entitled, But It’s United’s Fault
If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference…
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Cranky on the Web (May 21 – 25)
Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is…
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Topic of the Week: Are United Clubs More Crowded?
I had a reader write in suggesting that since the merger with Continental and the introduction of “free” club access with a…
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Topic of the Week: Are You Still Unhappy with United?
By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch.…
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Topic of the Week: United’s Long Phone Holds
It’s been almost 3 weeks since United combined with Continental into a new reservation system and as I said right after, the…
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United’s Reservation System Switch Goes Well With Only Minor Glitches
If you believed the headlines, you’d think that United had melted down over the weekend when it finally retired its Apollo computer…
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Cranky on the Web (February 27 – March 2)
It’s Not Actually News When a Plane’s Landing Gear Doesn’t Go Down – Conde Nast Daily Traveler A United Express flight had…
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The Final Days of the Continental Name (but Continental Itself Lives On)
There are a lot of different milestones that can be used to determine when a merger is truly complete. The one I…
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Cranky on the Web (February 20 – 24)
Five things not to do on airplanes – CNN Out of the Office This was fun to pick through five things people…
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A Classically Sucky Orbitz Customer Service Experience
This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our…