United
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
You guys still with me? It’s been a long series, but we have finally come to the last post. We left off…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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A Day With United Management: Getting There and Back (Trip Report)
Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what…
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What Exactly Does United Mean When It Says It’s Going to Increase Long-Term Shareholder Value?
You may have noticed the release last week entitled “United Airlines Outlines Path for Increasing Long-term Shareholder Value.” If you saw it,…
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Topic of the Week: Who Should Get Tokyo/Haneda Slots?
American has thrown in the towel on its JFK to Tokyo/Haneda flight and will be handing the slots back. So far, there…
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Flying the Friendly Skies to Maui (Trip Report)
With my wife’s maternity leave from her job coming to an end, and a couple of unused United MileagePlus tickets sitting around…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…