United
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United Has an Operational Problem in Denver
We’ve seen the same story play out all over the country. Airlines figure they can save some money by outsourcing their airport…
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American, Caifornia Pacific, Delta, Family Airlines, Frontier, People Express, Southwest, United, US AirwaysReviewing Your 2014 Predictions
At the end of last year, I put a topic up for you all to make your predictions for the airline industry…
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Topic of the Week: Fancy Gate Transfer By Car
First in the US, it was Delta and its Porsches. Then it was United and its Mercedes fleet. Now we have American…
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Everything You’ve Ever Wanted to Know About US Airline Tail Numbers (Part 1)
I recently received an email from a reader, Bob S, asking me about aircraft tail numbers. It seemed like a simple topic,…
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United is Doing a Better Job of Reaccommodating Schedule Changes (Tales From the Field)
I have a very strange Tales From the Field post this week. What’s so odd about it? It doesn’t involve me fighting…
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Topic of the Week: United and Denver
This week, United signed a deal with the City of Denver to reduce costs in exchange for extending a commitment to 2035.…
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United is Making Some Network and Scheduling Changes, and Most of Them are Good
In case you missed it, United posted great financial results for the second quarter of this year. While I find it hard…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming…
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This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
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Should United Close Its Hub at Washington’s Dulles Airport?
Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of…
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United Copies Delta’s Move to a Revenue-Based Loyalty Program, But What Will American Do?
Whether you like it or not, you have to admit that Delta went out on a limb when it decided to let…
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Topic of the Week: Hubs Keep Getting Bigger
This last week, we saw Qantas announce that it was upgauging its Sydney-Dallas/Ft Worth flight to an A380. That means more feed…