United
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United’s Reservation System Switch Goes Well With Only Minor Glitches
If you believed the headlines, you’d think that United had melted down over the weekend when it finally retired its Apollo computer…
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Cranky on the Web (February 27 – March 2)
It’s Not Actually News When a Plane’s Landing Gear Doesn’t Go Down – Conde Nast Daily Traveler A United Express flight had…
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The Final Days of the Continental Name (but Continental Itself Lives On)
There are a lot of different milestones that can be used to determine when a merger is truly complete. The one I…
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Cranky on the Web (February 20 – 24)
Five things not to do on airplanes – CNN Out of the Office This was fun to pick through five things people…
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A Classically Sucky Orbitz Customer Service Experience
This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our…
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Airbus Thinks United Will Order the A380
Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is…
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Let’s Do the Labor Roundup at the Big Three
The last couple of weeks have been action-packed when it comes to labor issues with each of the big three legacy airlines.…
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Cranky on the Web (November 13 – 18)
Should I feel guilty about flying out of Buffalo instead of Toronto? – The Globe and Mail I was asked why Canadian…
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Cranky on the Web (November 7 – 11)
Airline Wi-Fi Check: Which Have It? – Conde Nast Daily Traveler In light of United’s announcement that it was putting wifi on…
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United Becomes the First US Airline to Announce Wifi Over the Water
United fliers, rejoice. Your airline has now, finally, announced its comprehensive wifi plan. The result is . . . a little surprising,…
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Cranky on the Web (September 19 – 23)
Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight…
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Translating United’s New MileagePlus Frequent Flier Program
You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first…