Airlines
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Cranky on the Web (April 19 – 23)
Ash Wednesday: Icelandic Volcano Impact on Airlines Worse Than 9/11 – BNET You all know how ugly it’s been in Europe with…
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Alaska Switches Up Bag Fees, Some Good and Some Bad News
Whenever I see discussion of an airline simplifying fees, it usually means that they’re jacking them up. Alaska, well, ok, so they…
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Why Toronto is a Bad Idea (for Virgin America)
It’s apparently Canada week here on the blog since this is my second post about that frozen country up north. This time,…
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Southwest Walks Away From WestJet, Now What?
In a move that surprised nobody, Southwest told WestJet to take a hike last week after their relationship fell on hard times.…
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Carry-On Guide for Misinformed Senators
Wondering why I’m posting on a Sunday? Well, it’s to welcome Washington Post readers to the site. See, today I had an…
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Cranky on the Web (April 12 – 16)
WiFi When You Fly: A Battle of the Business Models – BNET Is there a difference for the customer between GoGo and…
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Be Wary of United.com Promo Codes
A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was…
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Frontier Wins, Midwest Dies, the Cookie Lives
Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who…
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Cranky on the Web (April 5 – 9)
Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet?…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…
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Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)
Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier…