Airlines
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Topic of the Week: Would You Fly American?
It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots…
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened.…
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Spirit Chooses Delays Over Cancellations and Missed Connections
Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer,…
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Cranky on the Web (August 27 – 31)
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who…
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Spirit and Allegiant Have On Time Performance Problems
It turns out United isn’t the only airline suffering from poor on time performance these days. Spirit hasn’t had more than 70…
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Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)
Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to…