Brett
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Is There a Future for Inflight Entertainment Providers? Here’s What the Big Guys are Working On
All last week as I roamed the halls of the Airline Passenger Experience Association (APEX) Expo 2010, I kept asking myself the…
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Delta Reservations and the Twitter Movement
Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because…
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Cranky on the Web (September 13-17)
United’s Houston to Aspen Route: A Middle Finger to Its Pilots – BNET Headwinds Man, these BNET guys really like to make…
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The Knee-Crunching Saddle Seat is a Good Idea, But it Won’t Fly
Ok, so I didn’t actually take the new saddle seat for a test ride. I mean, it was a static display in…
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The Delta SkyMiles Discussion
And now, the talk you’ve been waiting for. Let’s talk SkyMiles. As someone who considers himself miles-agnostic (meaning it doesn’t impact my…
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Etihad Wins Award for Single Best Inflight Entertainment Achievement But Other Finalists Deserve the Spotlight as Well
Good morning from Long Beach. I love when a conference comes to me instead of making me go to it. This year,…
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DOT Continues to Claim Tarmac Delay Victory Despite 20 Percent Rise in Cancellations
The Air Travel Consumer Report covering July flights is out, and the Department of Transportation release on so-called “tarmac” delays had the…
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Delta Says It Wants a Better Online Purchasing Experience for Customers
I’m back from “vacation” (which I put in quotes, because I just ended up working on longer term projects the whole time…
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Cranky on the Web (September 7 – 10)
It was a week full of guest posts on BNET as well. The Good Side of Fees: Paying for Convenience – BNET…
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Honoring the Flight Crews That Died Nine Years Ago Today
I know, it’s Saturday, so you’re expecting Cranky on the Web, right? Well that’s going to have to wait, because today is…
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Just Key the Mic and Start Talking – You’ll Figure It Out (Guest Post)
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I…
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Africa Then Versus Now, In the Eyes of a Pan Am Vet (Guest Post)
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I…