Brett
-
Former American CEO Bob Crandall Knows How to Entertain a Crowd
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor…
-
Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking…
-
Topic of the Week: What Would You Do With a “Lost” Rental Car?
I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental.…
-
Why Do US Airlines Leave Seat Belt Signs On For So Long? (Ask Cranky)
Who’s ready for another fun-filled Ask Cranky adventure? This time, it’s about a note that came in a long time ago. I…
-
British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t…
-
Aeroflot’s New Low Cost Carrier is a Big Middle Finger Pointed at the West
I love it when politics and airlines come together into a single story. We all know that the West and Russia have…
-
Cranky on the Web (October 27 – 31) – The Future of Air Travel
Future of air travel? – Fox 5 News New York I was asked to talk about all the future enhancements coming to…
-
Topic of the Week: Making Clear Which Airline is Operating Your Flight
I’ve received several emails from readers on the topic of regional airlines. People hate that they think they’re booking one airline but…
-
The Miracle of an Ordinary Day Trip to the Bay Area (Trip Report)
Back in July, I was asked to speak on a panel about travel at Stanford’s reunion weekend. I gladly accepted and figured…
-
American’s New Upgrade Policy is a Smart Hybrid
American announced the details of the 2015 AAdvantage frequent flier program today, and I was given a sneak peek yesterday. The details…
-
Come Back at 7a PT for Today’s Post
You know that I post like clockwork at 345a Pacific Time, but today I’ll be going live late. See, American is announcing…
-
Forget the “Best Day to Buy Tickets” Garbage and Think About How Far In Advance to Book Instead
Last week I wrote a special Friday post tearing apart the way the media misinterpreted a report showing that Sunday is the…