Brett
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Delta Finds a Bankrupt Skymark to be Its Great Japanese Hope
It’s no secret that Delta isn’t happy with its situation in Japan. It wants a close partner over there, and it’s the…
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Frontier’s New Seats Give More Room to the Middle Seat (and No Room for Your Laptop)
Frontier has been slowly working on its transition from a traditional kind of airline into a more point-to-point-focused ultra low cost carrier…
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Not JetBlue’s Finest Moment (Trip Report)
I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin…
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Cranky on the Web – Doing Someone Else’s Job
In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set…
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TSA and American Discriminate Against the French
Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team…
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The Three-Month Countdown to the Disappearance of US Airways Begins Saturday
This Saturday is an incredibly important day in the merger between US Airways and American. The airline has announced that the three-month…
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Delta Pilots Resoundingly Reject a New Contract
In early June, things were looking all warm and cuddly between Delta and its pilots. Today, things are looking quite different. The…
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Topic of the Week: Virgin America and Fast WiFi
Virgin America was an early adopter of WiFi but in recent times, other airlines have installed faster options on their fleets. Now…
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Reflecting on Virgin Atlantic’s Changes with Its North American Boss
Four years ago, I sat down with Virgin Atlantic SVP of North America, Chris Rossi during Brit Week, to talk about changes…
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Emirates Fires Back at Subsidy Accusations
When American, Delta, and United first released the details of their investigation into the finances of Emirates, Etihad, and Qatar, I figured…
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DOJ’s Investigation of Airline Collusion Smells Like Politics, But Could It Be More?
Probably not. Last week, the Department of Justice (DOJ) apparently sent letters to American, Delta, Southwest, and United asking for information about…